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Frequently asked questions
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. For oversized items shipping is charged separately, AFTER your order is placed. For small metal parts, you can see the shipping price at checkout.
What is the return policy?
Orders are usually shipped within 2-3 business days of purchase, but may take up to one week. Orders are shipped through USPS or FedEx and our shipping rates vary depending on the item and quantity. Seal kits and diaphragms always ship free, other parts have calculated shipping which will be invoiced after purchase.
Are any purchases final sale?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us atpetersonhammerparts@gmail.com. Please note that returns will need to be sent to the following address:253A Worcester Rd, Charlton, MA 01507.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.